> ## Documentation Index
> Fetch the complete documentation index at: https://docs.proofcore.io/llms.txt
> Use this file to discover all available pages before exploring further.

# No Active Products

If you receive the error **"You do not have any active products"** when attempting to log into the loader, it indicates an issue with authentication or product synchronization.

## Login and Synchronization Checks

Please attempt the following troubleshooting steps:

<Steps>
  <Step title="Verify Email Case Sensitivity">
    Your login email address is **case sensitive**. You must enter it **exactly** as you registered on the website, including capitalization.
  </Step>

  <Step title="Check Password Complexity">
    If your password contains unusual symbols or is excessively long, it may cause issues with the loader's login system.

    1. **Change your password** on the Proofcore website.
    2. Wait **up to 10 minutes** for the change to synchronize with the loader database.
    3. Attempt to log in again.
  </Step>

  <Step title="Wait for Payment Synchronization">
    If your invoice was **just marked as paid** on the website:

    1. The product activation may take a few minutes to process.
    2. Wait **10 minutes** before attempting to log in again.
  </Step>
</Steps>