This section covers all loader-related issues including authorization errors, login problems, connection failures, and loader freezing issues.
Authorization & Login Issues
”You are not authorized to use this account” Error
1
Check Hardware Changes
Verify if your PC hardware is exactly the same as when you first used the loader successfully. Common changes that affect authorization:
- Disabled or enabled monitors
- Added or removed storage devices
- Changed RAM configuration
- Modified hardware components
2
HWID Reset (if hardware changed)
If you made hardware changes, your HWID will be different. Open a HWID reset ticket at:
ProofCore Support
3
Re-download Loader
If someone sent you the loader, it might not work properly. Download it again from your own account:
ProofCore Downloads
4
Contact Support
If everything is definitely the same, open a HWID reset ticket for manual review:
ProofCore Support
”You do not have any active products” Error
Login error - No active products found
1
Check Email Case Sensitivity
Your email address is case-sensitive. Enter it exactly as registered on the website.
2
Password Issues
If your password has unusual symbols or is very long:
- Try changing your password
- Wait up to 10 minutes for changes to propagate
Connection & Network Issues
”Failed to connect to the server” Error
Network connection error message
1
Update Loader
Ensure you have the latest version from the Downloads section
2
Check Network Blocks
- Verify firewall isn’t blocking the application
- Disable VPN temporarily
- Check if ISP is blocking connections
3
Network Reset
Restart both your PC and modem/router
Loader Closes Instantly or Shows Long Loading
Loader closing immediately or showing extended loading dots
Loader closes immediately
Loader closes immediately
Causes & Solutions:
- Disconnect VPN if connected
- Sync system time in “Date and time settings”
- Restart PC and modem/router
Shows loading dots for extended time
Shows loading dots for extended time
Troubleshooting steps:
- Check VPN connection (disconnect if active)
- Verify system time synchronization
- Restart network equipment
- Check firewall settings
Loader Performance Issues
Loader Freezes During Loading
Loader stuck during injection process
- Symptoms
- Solutions
- Cheat loads halfway then gets stuck
- Loader shows loading animation indefinitely
- Process appears frozen
General Loader Troubleshooting
Before You Start
- Make sure you’re using the latest loader version
- Run the loader as Administrator
- Disable VPN if connected
- Check Windows updates recently installed
Common Solutions
- Sync system time in Windows settings
- Restart PC and router/modem
- Re-download loader from your account
- Check firewall exceptions
Timing Requirements
Important timing considerations for successful injection:
- Open the game within 2 minutes after the loader closes
- Wait for the loader to completely finish before starting the game
- Don’t alt-tab or minimize during the injection process